Help Center

Due to the pandemic and the global plastic shortage, many of the pre-order release dates are currently unreliable and the actual release of the item may be delayed. If you have any questions, please contact us at brookslin@blynenterprises.com

**NOTICE: 1/23/2022**

Due to COVID and the global shipping issues, our distributors are seeing delays at the ports. Additionally, they are facing challenges securing containers for shipments, causing delays at many overseas ports.  As of right now, we are currently seeing 2-4 months in delays. Hopefully, the issues will get better by the middle of the year 2022.

We will continue to monitor the situation and keep you updated.

We are so sorry for the inconvenience, and we thank you so much for your patience and understanding.

We follow the "pre-order now, pay at shipment" model. You may pre-order your product now, and you will be charged in full when the product is released and available to ship out to you.

On the product page, there will be an "Expected US Release Date" section with a month and year the product is expected to be released.

The release date is an estimate the manufacturer provides. Once it is released, it will have to pass through the ports, go through the distribution center, coordinate with us about the item quantity, and then ship it to us.

Unless there are delays, you may expect the pre-order to arrive at our store within 1-3 weeks and shipped to you the day we receive them.

Pre-orders from mid-March 2022 and beyond have the lines "Release Date (Manufacturer)" and "US Arrival." The US arrival date is around 4-5 months after the manufacturer's release date due to the current shipping climate and shipping delays.

You may cancel the pre-order before the PO due date listed in the product description at no charge. Abusing pre-order cancellations after the PO due date will subject your account to restrictions.

Please visit your preorder customer portal, find your order, and hit the cancel order button. Note that this pre-order portal is separate from your customer account. Your customer account will populate with orders when you pay for the products at the US release month.

Customer Portal > Your Pre-Order > Edit Order/Manage > Cancel Pre-Order

Feel free to edit your pre-order anytime before the PO due date.

CANCELLATIONS AFTER THE PO DUE DATE ARE GREATLY DISCOURAGED. ABUSING CANCELLATIONS WILL SUBJECT YOUR ACCOUNT TO RESTRICTIONS.

We will notify you of the cancellation of the product. Sometimes manufacturers can't meet the demand of the item or they may decide to cancel the product entirely. If there is any reason why we are not able to fulfill your order, we will contact you about the cancellation.