Help Center

Help Center

Frequently Asked Questions

[PREORDER] Delays due to COVID

[PREORDER] When am I charged for my pre-order?

[PREORDER] Can I cancel my pre-order and how?

[PREORDER] What happens if the manufacturer cancels the item that was on pre-order?

[PREORDER] When can I expect my pre-order to ship?

[PREORDER] The "Expected US Release Date" has passed and I have not received my item, what do I do?

[PREORDER] What is the PO due date and where do I find it?

[PREORDER] I have multiple items in my pre-order; when will they be shipped?

[PREORDER] Can you split or combine my pre-orders?

[SALE] My products arrived with a defect and/or missing parts, what should I do?

[SALE] My item arrived with a damaged box, what should I do?

[SALE] Can I cancel my order?

[SHIPPING] How much is shipping?

[SHIPPING] How do I track my order?

[SHIPPING] The tracking number shows that the item arrived today, but I do not see it?

[SHIPPING] Why did my package come in an Amazon box?

[RETURN] Can I return an item I purchased?

[RETURN] How do I return an item?

[RETURN] How long will I receive my refund?

[RETURN] Can I get a replacement?