Due to the pandemic and the global plastic shortage, many of the pre-order release dates are currently unreliable and the actual release of the item may be delayed. If you have any questions, please contact us at firstname.lastname@example.org
We will notify you of the cancellation of the product. Sometimes manufacturers can't meet the demand of the item or they may decide to cancel the product entirely. If there is any reason why we are not able to fulfill your order, we will contact you about the cancellation.
On the product page, there will be an "Expected US Release Date" section with a month and year the product is expected to be released.
The release date is an estimate the manufacturer provides. Once it is released, it will have to pass through the ports, go through the distribution center, coordinate with us about the item quantity, and then ship it to us.
Unless there are delays, you may expect the pre-order to arrive at our store within 1-3 weeks and shipped to you the day we receive them.
It takes time for the pre-order to get from manufacturer to retailer. The expected U.S. Release Date is just an estimate, and a good rule of thumb is that it would take 1-3 weeks after the release date month. For example: If the product's Expected U.S. Release Date is JULY 2022, the expected date you may receive the product is the 1st-3rd week of AUGUST 2022.
If it's 2 weeks after the month of the expected release date and you still haven't seen your orders shipped, you can contact us at email@example.com and we can check with the manufacturer or supplier to see when it will ship. We try our best to stay on top of delays and release date changes. We offer pre-orders from multiple brands and product lines, so sometimes we might miss some changes. There are also cases where items are delayed without the manufacturer notifying us.
The PO due date is the last day we are able to place an order with the manufacturer. It is always best to place your pre-order with us before the PO due date. We still provide the ability to pre-order some products after the PO due date. You may find the PO due date in the product description. Some products may have a short PO due date. If a pre-order product does not have a PO due date displayed, it means we have a limited supply of pre-orders.
We have an Early Bird PO Discount of 10% OFF when you place a pre-order before the PO due date, 10:00AM PST.
Example: If the PO due date is July 5th, 2021, you have until July 5th at 10:00AM PST to place your pre-order with the 10% early bird discount.
Unfortunately, we are unable to split/combine orders. It is best to place multiple orders for items with different release dates if you would like them to be shipped as soon as they are available. Pre-orders are separated by individual products by default.
If your item arrives with a defect or missing parts, take a deep breath and rest assured that all our products are 100% authentic and backed by their respective manufacturers.
If the item in question is from Bandai, it will have the official bluefin sticker and logo on the side of the box. Locate the sticker and find the contact information on it. Most of the time it should be "firstname.lastname@example.org" but sometimes it could be different. You can contact them with the issue and they will be more well equipped to assist you.
If the item in question is from the list below:
GOOD Smile Company, Max Factory, ORANGE ROUGE, Phat!, FREEing, GOOD Smile Racing, KADOKAWA, Di molto bene co.,ltd., Hobby Stock, PLM, native, Bellfine Co., Ltd, PLUM, KAITENDOH, Embrace Japan, Capcom, Souyokusha, Broccoli, Fine Clover, Revolve, Aspire, Progress, BINDing, Rocket Boy, Second Axe
These items would fall under Good Smile Company's Support Team and they are able to help you by visiting this link: https://partner.goodsmile.info/support/eng/inquiry/
If the item in question is from Megahouse or other companies not listed above, you can contact us (email@example.com) and we will work with the manufacturer to get you replacement parts. Please include the following in your email when requesting replacement parts:
1. The item's brand, name, model #, barcode and/or other identifying factors
2. Images of the item's damage/defects.
3. Description of the issue
Product replacement parts are not guaranteed, but we will try our best to assist you!
If you ordered an item with the label [BOX DAMAGE], it is an item where there is cosmetic damage on the box.
If the item is brand new and arrived damaged, it is most likely through shipping. You may file a claim with the respective shipping carrier that caused the damage.
The majority of our brands, we pick up the item directly from the supplier or manufacturer. Unless there is a manufacturer defect, the box itself is mostly in pristine condition. We pride ourselves in our packaging and presentation, we try our best to protect the products through the shipping process. We also do quality checks for every shipment we receive to make sure we don't sell any items that are damaged.
The only time we sell an item with any cosmetic damage, is when it is specifically requested and it will have a [BOX DAMAGE] label on it.
1. Sometimes shipping carriers prematurely mark an item as shipped before it is actually shipped. Please allow up to 1 day for it to arrive, and if it does not, you may file a missing items report with the respective carrier.
2. A friend or family member may have picked up the item and brought it in.
3. The package may have been delivered at a neighbor's house. Please allow up to 1 day for it to arrive, and if it does not, you may file a missing items report with the respective carrier.
Besides shipping out products from our store, we partner with Amazon Logistics to deliver products to our customers as fast as possible. You may visit our Amazon marketplace online storefront to purchase the products we offer on the platform here.
When we receive the item and confirm that it adheres to our return policy, we will issue you a refund for the item. Please allow around 3-5 days for the refund to show up, depending on the method of payment.