If your item arrives with a defect or missing parts, take a deep breath and rest assured that all our products are 100% authentic and backed by their respective manufacturers.

If the item in question is from Bandai, it will have the official bluefin sticker and logo on the side of the box. Locate the sticker and find the contact information on it. Most of the time it should be "customerservice@bluefincorp.com" but sometimes it could be different. You can contact them with the issue and they will be more well equipped to assist you.

If the item in question is from the list below:

GOOD Smile Company, Max Factory, ORANGE ROUGE, Phat!, FREEing, GOOD Smile Racing, KADOKAWA, Di molto bene co.,ltd., Hobby Stock, PLM, native, Bellfine Co., Ltd, PLUM, KAITENDOH, Embrace Japan, Capcom, Souyokusha, Broccoli, Fine Clover, Revolve, Aspire, Progress, BINDing, Rocket Boy, Second Axe

These items would fall under Good Smile Company's Support Team and they are able to help you by visiting this link: https://partner.goodsmile.info/support/eng/inquiry/

If the item in question is from Megahouse or other companies not listed above, you can contact us (brookslin@blynenterprises.com) and we will work with the manufacturer to get you replacement parts. Please include the following in your email when requesting replacement parts:

1. The item's brand, name, model #, barcode and/or other identifying factors

2. Images of the item's damage/defects.

3. Description of the issue

Product replacement parts are not guaranteed, but we will try our best to assist you!